FAQ
1. What cleaning services does Rhinestone Cleaning offer?
Rhinestone Cleaning offers a comprehensive range of services, including residential
2. How do I book a cleaning appointment?
You can book a cleaning appointment by calling our office at 330-204-9167, to request a custom in-home or in-office price quote.
3. What cleaning supplies does Rhinestone Cleaning use?
Our team uses Melaleuca's line of eco-friendly and sustainable cleaning products that are effective yet gentle on surfaces. Learn more at melaleuca.com. We can also accommodate any special requests for specific cleaning products you prefer.
4. Do I need to be home during the cleaning?
It is not necessary for you to be home during the cleaning as long as our cleaners have proper access to your property. However, if you prefer to be present, you are more than welcome.
5. How do you ensure the quality of your cleaning services?
Our cleaners are professionally trained and undergo regular assessments to ensure high standards. We also follow up with our clients to receive feedback and make any necessary improvements.
6. What is your cancellation policy?
We require at least 24 hours’ notice for cancellations. For cancellations made less than 24 hours before an appointment, a cancellation fee may apply.
7. Are your cleaning services insured?
Yes, Rhinestone Cleaning is fully insured. We take responsibility for all our employees and the work they do in your home or office.
8. How long does a typical cleaning session last?
The duration of cleaning depends on the size of your property and the type of cleaning required. We will provide a custom quote after evaluating your cleaning needs during in-home or in-office assesment.
9. Do you offer any satisfaction guarantees?
Absolutely! If you are not completely satisfied with our cleaning services, please inform us within 24 hours, and we will redo the service at no extra cost.
10. Can I request the same cleaner for every visit?
We try our best to accommodate this request based on the availability of our staff. Consistency is key to our service, and we understand the comfort of recognizing your cleaner.
